For unopend package (meaning product is in its original and sealed package; not your own zip lock sealed) return, contact Amazon for a return label. Amazon phone number in USA : 1-866-216-1072
Side note: Pump parts are peronsal items. Once opened, the seller can't resell the product, nor will a mother buy an opened, used product.
For lost/delayed pacakge: The seller uses Amazon to do the fulfillment. Call Amazon 1-866-216-1072 to resolve the issue.
For other questions: Contact Maymom using the form below or the seller within your amazon account.